The person behind
the work.
With over 15 years of progressive leadership experience, I've built my career around a simple conviction: great results come from great teams and great systems. Whether managing a retail floor, leading client services, or building AI-powered automation, the through-line has always been figuring out what needs to happen and making it happen.
I started on the front lines at GameStop, where I learned what it means to be accountable for every dollar. Managing a $2M store, turning around underperforming locations, and building teams from scratch. That hands-on foundation shaped everything that followed.
From there I moved into client services leadership at Call Sumo, then into operations at New Patients Inc, where I built automated systems and agentic workflows that let one person manage hundreds of clients. At Yobi, I built and deployed AI voice agents for clients while leading cross-functional strategy.
I'm a generalist. The kind of person who can step into any role and make it work. I believe in first-principles thinking: questioning assumptions, breaking problems down to their fundamentals, and building solutions with intention. This site is where I share what I'm learning, building, and thinking about.
The full journey
Marketing Manager
Yobi
Led cross-functional teams in executing strategic initiatives. Built and deployed AI voice agents for clients and developed agentic automation systems, enabling scalable operations in a growth-oriented environment.
Marketing Manager
Yobi
Led cross-functional teams in executing strategic initiatives. Built and deployed AI voice agents for clients and developed agentic automation systems, enabling scalable operations in a growth-oriented environment.
Marketing Operations Specialist
New Patients Inc
Managed operational workflows and customer success programs for a healthcare services organization. Built automated systems and agentic workflows that allowed one person to manage hundreds of clients, dramatically enhancing service delivery and satisfaction.
Marketing Operations Specialist
New Patients Inc
Managed operational workflows and customer success programs for a healthcare services organization. Built automated systems and agentic workflows that allowed one person to manage hundreds of clients, dramatically enhancing service delivery and satisfaction.
Customer Solutions Specialist
Best Buy
Served as primary LG product expert across TVs, home theater, and smart home technology. Delivered personalized consultations and consistently exceeded sales targets while building comprehensive solution packages.
Customer Solutions Specialist
Best Buy
Served as primary LG product expert across TVs, home theater, and smart home technology. Delivered personalized consultations and consistently exceeded sales targets while building comprehensive solution packages.
Director of Client Services
Call Sumo
Led client services operations with full accountability for customer retention and satisfaction. Managed team performance, implemented service enhancement initiatives, and resolved escalated concerns while maintaining operational efficiency.
Director of Client Services
Call Sumo
Led client services operations with full accountability for customer retention and satisfaction. Managed team performance, implemented service enhancement initiatives, and resolved escalated concerns while maintaining operational efficiency.
Store Manager
GameStop
Full P&L accountability for a location generating ~$2M in annual revenue. Recruited, trained, and managed a team of ~20 associates. Transformed an underperforming store from unprofitable to profitable. Consistently ranked in the top 10 stores district-wide.
Store Manager
GameStop
Full P&L accountability for a location generating ~$2M in annual revenue. Recruited, trained, and managed a team of ~20 associates. Transformed an underperforming store from unprofitable to profitable. Consistently ranked in the top 10 stores district-wide.